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Grapher Troubleshooting

Question

Why does it take so long to load my images into the Grapher?

Answer

For most images, ColorThink will attempt to load every single pixel in your image into the Grapher. Depending on the processing speed of your computer, this could take a few seconds to several minutes. See the note on image sizes here. Here are some options:

  • Scale down your image before opening it in the Grapher. For most uses of the Grapher, you don’t need to use a full sized image in order to gain understanding of color in the image.

  • Open the image into the Worksheet first. The automatically downsamples most images. From there, you can have the Worksheet extract the unique color values from the image and open that list in the Grapher.

  • On rare occasions, deleting the preferences file on a Mac computer will result in a big speed improvement. Contact CHROMiX tech support for help with this.

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